FAQ

Please feel free to contact me through the “Contact Form” if you have any other questions that have not been answered.

Once the package has been dropped off at the postal office (USPS), I am not held accountable for any lost packages during the shipping / delivery process.
Any customs duties and import taxes subject to international orders are of the buyer's responsibility.
All sales are final. I do not accept any returns, exchanges, or refunds -- unless I made a mistake packing your order.

Please note that any customs duties and import taxes subject to international orders are the buyer's responsibility. All orders are marked as 'merchandise' and at full value.

Starting July 2021, all international shipments going to member countries within the European Union will go through a new customs process due to the newly imposed VAT (Value Added Tax) Requirement.
Previously, low-cost shipments going to the EU valued at €22 or lower weren’t subject to these VAT taxes. But with the new changes every shipment sent to the EU is subject to VAT, no matter the value.
With that being said, you will most likely receive an email from your country / local post office regarding the package.
I also operate out of ETSY, if you place an order there, they will take care of the import fees (as the prices of everything will be more expensive).

If you want to cancel your order please email me at 6emnine@gmail.com, within 24 hours after placing your order.
I will only accept a refund if the order has not been shipped yet.

I do not accept any returns, exchanges, or refunds -- unless I made a mistake packing your order.
By adding the ‘Package Insurance’, you are protected in the event of a damaged, lost, or misdelivered package. Should any of the issues occur with your order and you have purchased insurance, please get in contact with me.

By adding the ‘Package Insurance’, you are protected in the event of a damaged, lost, or misdelivered package. Should any of the issues occur with your order and you have purchased insurance, please get in contact with me.

You are ordering an item that has not been made yet. Pre-orders are used to gage the interest of new designs and releases. You are helping fund the cost of productions.

By helping the initial production funding, you are guaranteed the product at the best quality for the lowest price.

Ex: Keychains usually take 1 month, while Enamel pins will range 2-3 months depending on factory holidays, workload, as well as design

As featured on my highlights icon on Instagram (@6EMNINE), I will have the latest news regarding all news and updates.
I will update the 'Status' page weekly or if there are any updates on my end.

No worries! I will always have a certain amount in stock for purchase. Depending on how well the product is received, there will be continuous restocks and chances to preorder.

When you place a ‘pre-order’ item, you are purchasing with the knowledge that the item selected is not in production yet and that it will be shipped out at a later date when the item is complete and instock.